Frank J. Schreiber Professional Profile

Telecommunications Industry Expertise 
 Extensive telecommunications experience, both as a special circuit service technician, and
 National Service Manager.  In-depth understanding of core telecom business processes,
 including service negotiation, provisioning, billing, and repair / maintenance.  Hands-on
 experience with design, implementation, and testing phases of both network and end-user
 equipment.  Excellent results when acting as liaison between customers, account teams,
 engineering and operational work centers.  Demonstrated ability to implement, monitor,
 and maintain complex communications equipment and networks.  A solid understanding
 of telecommunications processes and technology.

Project Management and Business Acumen
 Supported outsourcing agreements for several national customers. 
 Developed service improvement and measurement plans.  Responsible for formal reports 
 and corrective action on major communications failures.  Assisted national account
 teams in developing RFP's,and service agreements.  Averted extended communications
 delays.  Interfaced with major network management centers to insure continuity of 
 service during circuit cutover and conversions.  Successfully managed large projects.

Results-Oriented Leader
 Worked with LEC's, AAV's, and NMC's  to achieve common goals, while maintaining
 overall responsibility and commitments.  Fostered professional growth and productive
 relationships. Provided leadership during a major national telephone-provisioning crisis.
 Provided leadership during divestiture of the Bell Telephone System.  Contributed to the
 successful implementation of hybrid (digital / analog) services. As a service manager,
 provided leadership and guidance on a wide range of both network and equipment
 implementations / cutovers.