Frank J. Schreiber Professional Profile Telecommunications Industry Expertise Extensive telecommunications experience, both as a special circuit service technician, and National Service Manager. In-depth understanding of core telecom business processes, including service negotiation, provisioning, billing, and repair / maintenance. Hands-on experience with design, implementation, and testing phases of both network and end-user equipment. Excellent results when acting as liaison between customers, account teams, engineering and operational work centers. Demonstrated ability to implement, monitor, and maintain complex communications equipment and networks. A solid understanding of telecommunications processes and technology. Project Management and Business Acumen Supported outsourcing agreements for several national customers. Developed service improvement and measurement plans. Responsible for formal reports and corrective action on major communications failures. Assisted national account teams in developing RFP's,and service agreements. Averted extended communications delays. Interfaced with major network management centers to insure continuity of service during circuit cutover and conversions. Successfully managed large projects. Results-Oriented Leader Worked with LEC's, AAV's, and NMC's to achieve common goals, while maintaining overall responsibility and commitments. Fostered professional growth and productive relationships. Provided leadership during a major national telephone-provisioning crisis. Provided leadership during divestiture of the Bell Telephone System. Contributed to the successful implementation of hybrid (digital / analog) services. As a service manager, provided leadership and guidance on a wide range of both network and equipment implementations / cutovers.